Privacy Policy
Last Updated: 28th of April 2026
1. Introduction
Apaté ("we", "us", or "our") is a short-term rental platform that connects guests with hosts across Nigeria.
We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Apaté platform.
2. What Is Personal Information
"Personal Information" means any data that can identify you directly or indirectly, including:
- Name
- Phone number
- Email address
- Payment details
- Government-issued ID (for verification)
- Location data
- Booking and transaction history
3. Who Controls Your Information
Apaté acts as the data controller for all personal information collected through the platform. For payment processing, third-party payment providers (e.g., Paystack, Flutterwave) may act as independent data controllers for financial data.
4. Information We Collect
4.1 Information You Provide
- Account registration details
- Booking information
- Messages between guests and hosts
- Reviews and ratings
4.2 Automatically Collected Information
- Device information
- IP address
- Browser type
- Usage data (pages visited, actions taken)
4.3 Information from Third Parties
- Payment providers
- Identity verification services
- Social media (if you connect accounts)
5. How We Use Your Information
We use your information to:
- Provide and operate the Apaté platform
- Process bookings and payments
- Verify users and prevent fraud
- Communicate with you (support, updates, alerts)
- Improve our services and user experience
- Comply with legal and regulatory obligations
6. Sharing and Disclosure of Information
6.1 Other Users
- Hosts receive guest details necessary for bookings
- Guests receive host/property information
6.2 Service Providers
- Payment processors
- Cloud hosting providers
- Customer support tools
6.3 Legal Authorities
We may disclose information where required by law, regulation, or legal process.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
7. Third-Party Services
Apaté may integrate with third-party services (e.g., payment gateways, analytics tools). These services have their own privacy policies, and we are not responsible for their practices.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
8.1 Data Portability
You have the right to download a copy of your personal data in a machine-readable format (JSON). Visit your Account Settings to request a data export at any time.
8.2 Account Deletion
You may request deletion of your account and all associated personal data. You can initiate this from your Account Settings page, or by contacting us directly.
To exercise your rights, contact us at: info@bookapate.com
9. Data Retention
We retain your personal information:
- As long as your account is active
- As needed to provide services
- To comply with legal, tax, and regulatory obligations
Even after account deletion, some data may be retained for legal or security purposes.
10. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including encryption, secure servers, and access controls.
However, no system is completely secure, and we cannot guarantee absolute security.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience
- Analyze platform usage
- Personalize content
You can control cookies through your browser settings.
12. International Data Transfers
Your information may be processed or stored outside Nigeria where necessary. We ensure appropriate safeguards are in place.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the platform. Continued use of Apaté means you accept the updated policy.